Member Experience Specialist

Fitness Ventures (Crunch Fitness); Salem (OR); On-site; USD 19,286 - 27,552; Full time

Job summary

Fitness Ventures LLC (Crunch Fitness) in Salem, OR is seeking a Member Services Representative to greet members, answer questions, and maintain a welcoming club atmosphere. You will be the first and last point of contact for guests and members, handling check-ins and directing requests to managers as needed.

You will also promote club services and retail, schedule member services such as tanning or hydro-massage, and operate club software with a friendly, professional demeanor.

Qualifications

• High school diploma or equivalent required.
• Valid CPR certification for Child/Infant.
• Experience working with children.
• Certifications as local/state laws require.

Responsibilities

• Greet members and guests and exit politely.
• Check in members and guests per procedures.
• Assist with club software messaging at check-in.
• Answer phones courteously and professionally.
• Sell retail products and schedule member services.

Skills

Customer service

Retail sales

Phone etiquette

Guest relations

Education

High school diploma or equivalent

Tools

Club software

Payment processing

Job description

Fitness Ventures LLC (Crunch Fitness) in Salem, OR is seeking a Member Services Representative to greet members, answer questions, and maintain a welcoming club atmosphere. You will be the first and last point of contact for guests and members, handling check-ins and directing requests to managers as needed.

You will also promote club services and retail, schedule member services such as tanning or hydro-massage, and operate club software with a friendly, professional demeanor.