Overnight Member Experience Specialist

Crunch Fitness - Fit Fusion, LLC; Walker (MI); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking an Overnight Member Services Representative to create a fiercely fun fitness environment and deliver exceptional customer service for members during overnight hours.

The role includes greeting members, assisting with membership, retail and tanning product sales, and promoting club privileges while ensuring a smooth front desk experience and helping with opening/closing duties.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Skills

Customer service

Education

CPR/AED certification

Job description

Crunch Fitness - Fit Fusion, LLC is seeking an Overnight Member Services Representative to create a fiercely fun fitness environment and deliver exceptional customer service for members during overnight hours.

The role includes greeting members, assisting with membership, retail and tanning product sales, and promoting club privileges while ensuring a smooth front desk experience and helping with opening/closing duties.