Overnight Member Experience & Sales Specialist

24 Hour Fitness; Aurora (CO); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Free Club Membership

Health coverage

Company paid benefits

Paid vacation time

Job summary

24 Hour Fitness is seeking an overnight Sales & Service Overnight (SSO) to join our Club Operations team in Aurora. You will interact with guests, greet members, answer questions about memberships, and guide them toward fitness goals while maintaining a welcoming environment.

You will assist with onboarding, tours, and promotions, ensuring a clean, safe club and a strong member-centric experience. Prior overnight experience and basic computer skills are preferred.

Qualifications

• Must have 6-12 months experience in customer service.
• Prior overnight shift experience preferred.
• Experience operating multiple phone lines preferred.
• Basic computer skills.
• High School diploma or GED required.

Responsibilities

• Greet members and assist check-in with prompt attention.
• Answer membership questions and provide tours as needed.
• Resolve member concerns and escalate when necessary.
• Maintain a clean, safe club floor and locker rooms.
• Promote and upsell services and add-on memberships.
• Assist enrollment of new members with onboarding.

Skills

Customer service

Communication skills

Organization

Attention to detail

Multi-line phone skills

Computer skills

Education

High School diploma or GED

CPR and AED certification

SSO training completion

Job description

24 Hour Fitness is seeking an overnight Sales & Service Overnight (SSO) to join our Club Operations team in Aurora. You will interact with guests, greet members, answer questions about memberships, and guide them toward fitness goals while maintaining a welcoming environment.

You will assist with onboarding, tours, and promotions, ensuring a clean, safe club and a strong member-centric experience. Prior overnight experience and basic computer skills are preferred.