Sales and Service Overnight

24 Hour Fitness; Mountain View (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

24 Hour Fitness is seeking a Sales & Service Overnight (SSO) to join the Club Operations team in Mountain View. You will interact with guests, assist with memberships, and foster a welcoming, member-centered environment during the overnight shift.

You will engage with members, resolve issues, and help maintain a clean, friendly gym space while supporting our service commitments and goals for an outstanding guest experience.

Qualifications

• Experience delivering member-focused service.
• Ability to work overnight shifts.
• Excellent written and verbal communication.

Responsibilities

• Greet members and assist with check-in to ensure prompt service.
• Answer questions about memberships and club amenities.
• Resolve member concerns or escalate to management when needed.
• Maintain a clean, safe club environment on the floor and in locker rooms.

Skills

Customer service

Guest engagement

Communication

Job description

FULL-TIME Part-time

LOCATION 550 Showers Drive Mountain View CA 94040

THIS IS AN OVERNIGHT POSITION

Job Summary

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

Essential Duties & Responsibilities

Member Engagement

Uphold Service Commitments And Drive Member Satisfaction By

• Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
• Maintaining name relationships with members and serving as a resource for their questions or concerns
• Resolving member concerns as they arise and when needed, escalating through the proper management channels
• Being present on the club floor and locker rooms, helping keep a clean and safe environment
• Regularly conducting team cleans and identifying equipment and/or amenities in need of service

Guest Experience & New Member Onboarding

• Helping guests become comfortable in the club
• Offering tours, discussing amenities and answering membership questions
• Inspiring guests to achieve their personal fitness goals