Overnight Manager

Moxy NYC Chelsea; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Management Development Program

Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Job summary

Moxy NYC Chelsea is seeking an Overnight Manager to lead the overnight team and uphold our high standards of guest service. You will mentor staff, ensure brand compliance, manage room availability, and handle nightly reports with a focus on safety and efficiency.

Strong leadership, English fluency, and proficiency with hotel software (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP) are essential. Full-time, on-site role with opportunities for growth and travel discounts.

Qualifications

• 1–2 years of supervisory experience in a brand or luxury hotel.
• Two-year college degree or hospitality-equivalent experience.
• Strong knowledge of Microsoft Office and hotel software platforms.

Responsibilities

• Oversee front office operations and ensure guest service aligns with brand standards.
• Supervise overnight team, monitor productivity and quality, and manage scheduling.
• Maintain a safe, organized work environment and complete nightly reports.
• Drive guest satisfaction, address issues promptly, and prepare handover to day team.
• Lead training, coaching, and performance reviews with the overnight staff.

Skills

Supervisory experience

Leadership

Communication skills

Organizational skills

Customer service

Education

Two-year college degree

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Microsoft Office

Job description

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: As an Overnight Manager you will play a crucial role in mentoring our innovativeTEAM, deliver upscale customer service and ensuring unforgettable guest experiences. The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership, and deal with situations of all kinds with a sense of Urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers, and managers.

TEAM Benefits:

• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:

• Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Supervise and support overnight team members to ensure productivity and quality standards.
• Maintain a safe, secure, and well-organized work environment
• Complete nightly reports, audits, and administrative tasks
• Maintain high standards of guest services and a consistent guest experience per brand requirements
• Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process
• Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly
• Prepare the business for a seamless transition to the daytime team
• Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns
• Address any issues or emergencies with confidence and sound judgment

Requirements:

• 1-2 years' supervisory experience in a brand hotel setting or luxury hotel environment
• Two-year college degree or equivalent hospitality experience
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• Strong organizational skills.
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays
• Ability to work independently and stay proactive

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand.
• The employee is occasionally required to walk.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, and depth perception.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire

Source: Hospitality Online