Overnight Loss Prevention Officer

Grand Hotel Golf Resort and Spa, Autograph Collection; Fairhope (AL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Discounts on stays, dining, golf, and[

Job summary

Grand Hotel Golf Resort and Spa, Autograph Collection on Alabama’s Gulf Coast, is seeking a Loss Prevention Officer to safeguard guests and associates while delivering exceptional hospitality. The role includes patrolling, identifying hazards, and coordinating with local emergency services to ensure a secure environment.

You will operate incident reporting, maintain access control, and uphold a visible security presence to support guest experiences and hotel safety.

Qualifications

• Experience in security or loss prevention is beneficial.
• Ability to monitor property and guests for safety.
• Strong customer service mindset while enforcing policies.

Responsibilities

• Surveillance & Security: monitor the property with cameras and technology to prevent breaches.
• Risk Assessments: perform safety audits and address hazards.
• Collaboration with Emergency Services: coordinate with local authorities for emergencies.
• Incident Reporting: document safety issues and security events in the system.
• Visible Security Presence: maintain a noticeable security presence and assist guests.
• Guest Interaction: engage with guests in a friendly, safe manner.
• Access Control: manage restricted areas and prevent unauthorized entry.
• Incident Response Protocols: develop and communicate response procedures.

Skills

Surveillance

Emergency response

Guest service

Tools

Access control systems

Job description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

As a Loss Prevention Officer, you will ensure the safety and security of the hotel property, guests, and associates. Your duties include conducting regular patrols, identifying safety hazards, using surveillance technology, and maintaining a visible security presence. You will collaborate with local emergency services, operate an incident reporting system, and engage with guests to foster a safe environment. Additionally, you'll manage access control and develop response protocols for security situations. Your role is vital in creating a secure and welcoming atmosphere while providing excellent customer service.

Key Responsibilities

• Surveillance & Security: Use advanced security cameras and technology to monitor the property, detect threats, and prevent security breaches.
• Risk Assessments: Conduct regular safety audits to identify and address potential hazards, ensuring a secure environment for guests and staff.
• Collaboration with Emergency Services: Establish communication with local law enforcement and emergency services to enhance emergency response capabilities.
• Incident Reporting: Operate a digital incident reporting system to document and resolve safety hazards, security breaches, or suspicious activities.
• Visible Security Presence: Maintain a visible presence across the property, providing proactive assistance and fostering a sense of safety among guests and associates.
• Guest Interaction: Engage with guests in a friendly, approachable manner while maintaining vigilant security measures.
• Access Control: Utilize access control systems to safeguard restricted areas and prevent unauthorized entry.
• Incident Response Protocols: Develop and communicate response protocols to empower security staff to handle critical situations swiftly and effectively.

Perks & Benefits

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
• Employee Recognition: Participate in employee rewards and recognition programs.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences!