Overnight Loss Prevention Officer

PCH Hotels And Resorts, Inc.; Northern (KY); Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts on stays, dining,,

Opportunities for Growth

Employee Recognition

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection in Alabama is seeking a Loss Prevention Officer to ensure the safety of guests, associates, and property. You will patrol, monitor with CCTV, identify hazards, and coordinate with local emergency services to maintain a secure and welcoming environment.

You will manage access control, document incidents, and engage with guests to deliver exceptional service while upholding security standards across the resort.

Responsibilities

• Surveillance & Security: monitor property with cameras and tech to prevent breaches.
• Risk assessments: identify hazards and maintain guest/staff safety.
• Collaboration with Emergency Services: coordinate with local authorities for emergencies.
• Incident Reporting: document safety issues using digital system.
• Visible Security Presence: maintain proactive security across the property.
• Guest Interaction: engage with guests while upholding safety.
• Access Control: safeguard restricted areas and prevent unauthorized entry.
• Incident Response Protocols: develop and communicate response steps for staff.

Skills

Patrol experience

De-escalation

Guest service

Access control

Surveillance tech

Emergency response

Tools

CCTV systems

Incident reporting system

Job description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

As a Loss Prevention Officer, you will ensure the safety and security of the hotel property, guests, and associates. Your duties include conducting regular patrols, identifying safety hazards, using surveillance technology, and maintaining a visible security presence. You will collaborate with local emergency services, operate an incident reporting system, and engage with guests to foster a safe environment. Additionally, you'll manage access control and develop response protocols for security situations. Your role is vital in creating a secure and welcoming atmosphere while providing excellent customer service.

Key Responsibilities:

• Surveillance & Security: Use advanced security cameras and technology to monitor the property, detect threats, and prevent security breaches.
• Risk Assessments: Conduct regular safety audits to identify and address potential hazards, ensuring a secure environment for guests and staff.
• Collaboration with Emergency Services: Establish communication with local law enforcement and emergency services to enhance emergency response capabilities.
• Incident Reporting: Operate a digital incident reporting system to document and resolve safety hazards, security breaches, or suspicious activities.
• Visible Security Presence: Maintain a visible presence across the property, providing proactive assistance and fostering a sense of safety among guests and associates.
• Guest Interaction: Engage with guests in a friendly, approachable manner while maintaining vigilant security measures.
• Access Control: Utilize access control systems to safeguard restricted areas and prevent unauthorized entry.
• Incident Response Protocols: Develop and communicate response protocols to empower security staff to handle critical situations swiftly and effectively.

Perks & Benefits:

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
• Employee Recognition: Participate in employee rewards and recognition programs.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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