Loss Prevention Officer

Grand Hotel Golf Resort & Spa, An Autograph Collection; Fairhope (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) with company match

Exclusive discounts

Growth opportunities

Employee recognition

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama's Gulf Coast is seeking a dedicated Loss Prevention Officer. You will protect guests, associates, and the property through patrols, surveillance, and incident reporting, while upholding exceptional service standards.

You will collaborate with local emergency services, enforce access controls, and help create a safe, welcoming atmosphere with proactive security measures and friendly guest interactions.

Qualifications

• Experience in security or loss prevention preferred.
• Ability to monitor premises and identify safety hazards.
• Strong communication and customer service skills.

Responsibilities

• Conduct regular patrols of the hotel property and identify safety hazards.
• Operate surveillance systems to monitor for security breaches.
• Maintain a visible security presence and assist guests and staff as needed.
• Manage access control to restricted areas and ensure proper protocols.
• Develop and communicate incident response procedures to staff.

Skills

Surveillance

Patrols

Access control

Guest interaction

Incident reporting

Job description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences- The Grand Life is calling, come share it with us!

As a Loss Prevention Officer, you will ensure the safety and security of the hotel property, guests, and associates. Your duties include conducting regular patrols, identifying safety hazards, using surveillance technology, and maintaining a visible security presence. You will collaborate with local emergency services, operate an incident reporting system, and engage with guests to foster a safe environment. Additionally, you'll manage access control and develop response protocols for security situations. Your role is vital in creating a secure and welcoming atmosphere while providing excellent customer service.

Key Responsibilities:

• Surveillance & Security: Use advanced security cameras and technology to monitor the property, detect threats, and prevent security breaches.
• Risk Assessments: Conduct regular safety audits to identify and address potential hazards, ensuring a secure environment for guests and staff.
• Collaboration with Emergency Services: Establish communication with local law enforcement and emergency services to enhance emergency response capabilities.
• Incident Reporting: Operate a digital incident reporting system to document and resolve safety hazards, security breaches, or suspicious activities.
• Visible Security Presence: Maintain a visible presence across the property, providing proactive assistance and fostering a sense of safety among guests and associates.
• Guest Interaction: Engage with guests in a friendly, approachable manner while maintaining vigilant security measures.
• Access Control: Utilize access control systems to safeguard restricted areas and prevent unauthorized entry.
• Incident Response Protocols: Develop and communicate response protocols to empower security staff to handle critical situations swiftly and effectively.

Perks & Benefits: As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
• Employee Recognition: Participate in employee rewards and recognition programs.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.