Overnight IRD Server - PT

Sunset Marquis; West Hollywood (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Life insurance

Complimentary onsite parking

Job summary

Sunset Marquis in West Hollywood seeks an Overnight IRD Server to greet guests, input and deliver orders, and coordinate with kitchen staff, while ensuring accurate cash handling and guest satisfaction.

The role requires luxury-hotel experience, ability to work nights, and flexibility for all shifts. Proficiency in English is required; Spanish is a plus. Training and growth opportunities are provided as part of our benefits package.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• Luxury hotel experience required.
• High volume, fast-paced work environment experience required.
• Aloha experience is a plus.
• Food Handlers card is required.
• Training for Intervention Procedures (TIPS) Certification is a plus.
• Responsible Beverage Service (RBS) certification is a plus.
• Proficient in English- verbal and written.
• Proficient in Spanish- verbal (preferred).
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Responsibilities

• Greet guests, input and deliver orders, and communicate with kitchen staff.
• Adhere to proper cash handling and credit procedures.
• Provide timely check presentation and retrieve payments; collect guest feedback.
• Prepare, deliver, and remove IRD trays and amenities.
• Comply with all regulations related to food/alcohol service, safety, and sanitation.
• Cross-train in other F&B related areas.

Skills

English (verbal and written)

Spanish (verbal)

Education

High school diploma or GED

Tools

Aloha experience

Job description

Description

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

Job Summary

The Overnight IRD Server is responsible for greeting guests, inputting and delivering orders, communicating with kitchen staff, and adhering to proper cash handling and credit procedures, while creating a memorable IRD experience through friendly, prompt, and attentive service.

Essential Duties and Responsibilities include:

• Responsible for timely check presentation and retrieval, billing/credit card/payment and collecting feedback from the guest.
• Adhere to all cash handling and credit policies and procedures.
• Responsible for prompt and thorough preparation, delivery, and removal of IRD trays and amenities.
• Abide by all control, regulations, laws, and procedures related to food/alcohol service, safety, and sanitation.
• Must be able to cross-train in other F&B related areas.

Competencies includes:

• Displays a high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Identifies and resolves problems in a timely manner.
• Demonstrates strong organizational and communication skills.
• Ability to multitask and uses time efficiently and effectively.
• Displays outstanding attendance.

Requirements

Essential Skills, Experience, and Education include:

• High school diploma or general education degree (GED); or 2-3 year's related experience; or equivalent combination of education and experience.
• Luxury hotel experience required.
• High volume, fast-paced work environment experience required.
• Aloha experience is a plus.
• Food Handlers card is required.
• Training for Intervention Procedures (TIPS) Certification is a plus.
• Responsible Beverage Service (RBS) certification is a plus.
• Proficient in English- verbal and written.
• Proficient in Spanish- verbal (preferred).
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Physical Requirements include:

• Must be able to occasionally lift and/or move up to 50 pounds.

Hours: Sunday & Monday 10:30pm - 7am