Host and Greeter - Part Time

Sunset Marquis; West Hollywood, Northern (CA, KY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

Onsite parking

Employee meals

Tuition reimbursement

Wellness program

Discounted staff room rates

On-the-job training

Job summary

The Sunset Marquis in West Hollywood is seeking a courteous Host/Greeter to welcome restaurant guests and guide them to seating, ensuring a memorable dining experience. You will present menus, relay server details, and respond to inquiries while maintaining a high level of service.

Prior luxury hotel or fine dining experience is preferred; OpenTable and POS familiarity are a plus. Must hold a Food Handlers card and be flexible for all shifts, including weekends and holidays.

Qualifications

• High school diploma or GED or 1 year related experience.
• Luxury hotel/fine dining experience preferred.
• OpenTable experience is a plus.
• Food Handlers card is required.
• Must be proficient in English, verbal and written.
• Flexible availability for all shifts, weekdays, weekends, and holidays.

Responsibilities

• Greet arriving guests and determine reservations or waiting list.
• Escort guests to tables or waiting areas and present menus.
• Answer phone, take reservations, and handle inquiries.
• Engage with guests to ensure satisfaction with the experience.
• Cross-train in other F&B areas as needed.

Skills

Customer service

Professionalism

Multitasking

English proficiency

Education

High school diploma or GED

Tools

OpenTable

POS systems

Job description

Description

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive voluntary benefits for Part Time employees which are (short term disability, critical illness, hospital and accident) and 401(k), complimentary onsite parking or monthly metro pass, employee meals, compensated and uncompensated time off, on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

Job Summary

The Host/Greeter is responsible for providing prompt, friendly, courteous, and efficient service to all restaurant guests while creating a memorable experience by greeting, escorting/directing guests, providing accurate information, and responding to inquiries, requests, and concerns.

Essential Duties and Responsibilities include:

• Greet arriving guests and determine reservation or place guests on waiting list, when applicable.
• Escort guests to their assigned table or direct them to designated waiting areas.
• Present guests with menus, communicate server name, relay any relevant information, and remove any additional place settings.
• Answer phone calls, take reservations, and respond to inquiries and requests.
• Engage with guests to ensure they are satisfied with food and overall service.
• Must be able to cross-train in other F&B related areas.

Competencies includes:

• Displays a high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Identifies and resolves problems in a timely manner.
• Demonstrates strong organizational and communication skills.
• Ability to multitask and uses time efficiently and effectively.
• Displays outstanding attendance.

Requirements

Essential Skills, Experience, and Education include:

• High school diploma or general education degree (GED); or a minimum of 1 year related experience; or equivalent combination of education and experience.
• Luxury hotel/fine dining experience preferred.
• High volume, fast-paced work environment experience preferred.
• Aloha experience is a plus.
• Open Table experience is a plus.
• Food Handlers card is required.
• Training for Intervention Procedures (TIPS) Certification is a plus.
• Responsible Beverage Service (RBS) certification is a plus.
• Proficient in English- verbal and written.
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Physical Requirements include:

• Must be able to occasionally lift and/or move up to 25 pounds.