In-Room Dining - Order Taker

The Mark Hotel; New York (NY); Sur place; USD 29 000 - 40 000; Plein temps

Résumé du poste

The Mark Hotel is seeking an IRD Order Taker to warmly answer the IRD phone, upsell where appropriate, and enter orders accurately in our MICROS system. You will coordinate with the kitchen, confirm dietary needs, and communicate delays to guests and management. This role emphasizes hospitality, attentiveness, and teamwork.

Responsibilities include handling payments, maintaining clean work areas, and completing closing reports. Availability for late nights, holidays, and long shifts is required.

Qualifications

• Customer service experience or strong interpersonal skills.
• Basic computer skills and comfort with a computerized system.
• Enthusiasm for hospitality and guest service.

Responsabilités

• Answer questions on menu selections and coordinate with kitchen staff.
• Assist guests and address questions or concerns with professionalism.
• Place and log IRD orders and ensure accurate communication with the team.

Connaissances

Customer service

Basic computer skills

Hospitality mindset

MICROS system

Outils

MICROS system

Description du poste

$25.00 per hour

Statement of Purpose:

The IRD Order Taker is responsible for answering the IRD phone in a timely and polite manner in order to take a guest's order in accordance with Jean-Georges' standards. Upsells sides, desserts and beverages to enhance company profitability. Enters orders into computerized system and settles check upon delivery of the order. The IRD Order Taker must ensure the accuracy of the order and proper communication to the team, as well as other duties that may be assigned.

Primary Duties:

• Answer questions on menu selections, and check with kitchen staff.
• Answer guest questions or concerns.
• Place and log call back for IRD orders.
• Notify guests and management of delays in service and delivery.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Record transaction at time of order.
• Complete all closing reports.
• Process all payment methods.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette in accordance with Jean-Georges standards.
• Full menu knowledge of Jean-Georges inspired menu.
• Ability to organize and handle multiple tasks at one time.
• Cash handling and proper check opening, input and closing using MICROS system.

Position Characteristics:

Displays a pleasant and cheerful disposition. Able to communicate professionally and effectively with both guests and staff. Must maintain a high level of integrity. Is able to adapt in difficult situations, solve problems and make decisions when necessary. Shows an eagerness and capacity to learn. Can be relied upon to complete tasks.

Education and Experience:

Customer service; Basic computer skills; enthusiasm for hospitality.

Other:

Available to work late nights, holidays and long shifts if necessary. Must be able to stand and or walk for long periods of time without sitting.

Source: Hospitality Online