Overnight Housing Support Lead (Trauma-Informed)

Catholic Charities Of The Archdiocese Of St Paul And Minneapolis; Minneapolis (MN); Sur place; USD 32 000 - 34 000; Plein temps

Résumé du poste

Catholic Charities is seeking a dedicated Housing Support Coordinator for Endeavors Residence in Minneapolis, overnight shift, to provide leadership, trauma-informed care, and safety for residents. You’ll collaborate with program and property teams, respond to crises, and mentor housing support staff while ensuring compliance with agency policies.

This full-time role supports vulnerable populations and advances mission-driven housing services.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience working with low-income or vulnerable populations, including homelessness or mental illness.
• Strong trauma-informed care, conflict resolution, and de-escalation skills.
• Ability to communicate clearly and compassionately with people from diverse backgrounds.
• Proficiency in basic computer use and data entry.
• Commitment to Catholic Charities’ mission and values.

Responsabilités

• Provide a clean, safe, supportive, and trauma-informed environment for residents, visitors, volunteers, and coworkers.
• Utilize trauma-informed care and de-escalation techniques to defuse crisis situations and support residents respectfully and effectively.
• Conduct regular rounds to ensure safety in common areas, exits, and fire doors.
• Monitor activities and promptly address concerns or policy violations.
• Administer medications per established procedures and guidelines when applicable.
• Provide leadership, training, and mentorship to Housing Support Representatives.
• Partner with Program and Property Management teams to ensure consistent enforcement of program rules and policies.
• Assist with shift coverage gaps and provide support across sites within the housing division as needed.
• Model and coach trauma-informed communication, de-escalation, and problem-solving skills for staff.
• Manage front desk operations, including phones, visitor access, and resident inquiries.
• Document observations, incident reports, and maintenance needs accurately and promptly.
• Ensure timely completion of required reports and data entry in accordance with agency procedures.
• Respond to resident concerns in a timely, respectful, and solution-focused manner.
• Other duties as assigned.

Connaissances

Trauma-informed care

De-escalation

Conflict resolution

Communication

Formation

High school diploma or equivalent

Description du poste

Catholic Charities is seeking a dedicated Housing Support Coordinator for Endeavors Residence in Minneapolis, overnight shift, to provide leadership, trauma-informed care, and safety for residents. You’ll collaborate with program and property teams, respond to crises, and mentor housing support staff while ensuring compliance with agency policies.

This full-time role supports vulnerable populations and advances mission-driven housing services.