Overnight Hotel Night Audit & Front Desk Specialist

InterContinental The Clement Monterey; Monterey (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Educational assistance

Professional development

Recognition events

Hotel travel discounts

Job summary

InterContinental The Clement Monterey is hiring a friendly Night Audit Agent for a full‑time overnight role on Cannery Row. You will handle check-ins/outs, audits, and daily financial reporting to ensure precise records and exceptional guest service.

Join our Front Office team and contribute to a seamless guest experience while working nights, weekends, and holidays at this iconic Monterey property.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of customer service experience in hospitality or a comparable industry.
• Previous hotel Front Desk or Night Audit experience preferred.
• Strong mathematical, analytical, and problem‑solving skills with excellent attention to detail.
• Proficiency in computers, Microsoft Office, email, and the ability to learn hotel property management systems.
• Strong verbal and written communication skills in English; bilingual or multilingual skills are a plus.
• Ability to multitask, prioritize responsibilities, and work independently with minimal supervision.
• Professional, friendly demeanor with a genuine commitment to guest satisfaction.
• Ability to handle confidential information, financial transactions, and guest concerns with discretion and professionalism.
• Dependable and flexible, with availability to work overnight shifts, weekends, and holidays.

Responsibilities

• Provide a warm, professional welcome to guests, assisting with check-ins, check-outs, reservations, and special requests.
• Perform nightly audits of hotel revenue, including guestroom charges, food and beverage transactions, taxes, and other financial activity.
• Reconcile daily transactions, cash receipts, credit card payments, deposits, and guest accounts to ensure accuracy.
• Balance hotel revenue and expenses for the 24-hour operating period and complete the nightly system rollover.
• Prepare and distribute daily financial, accounting, and management reports.
• Verify room charges, adjustments, and payment postings in accordance with established procedures.
• Respond promptly to guest inquiries, concerns, and service requests while maintaining exceptional hospitality standards.
• Manage incoming telephone calls, emails, and reservations professionally and efficiently.
• Communicate important guest information, operational concerns, and outstanding requests to management and incoming shifts.
• Maintain the confidentiality of guest information and financial records while following established cash-handling, safety, and security procedures.
• Assist with Front Office operations and other guest service responsibilities as needed.

Skills

Customer service

Front Desk/Night Audit experience

Mathematical/analytical/problem‑solv.

Computer skills

English communication

Multilingual (bonus)

Education

High school diploma or equivalent

Tools

Hotel PMS systems

Microsoft Office/Email

Job description

InterContinental The Clement Monterey is hiring a friendly Night Audit Agent for a full‑time overnight role on Cannery Row. You will handle check-ins/outs, audits, and daily financial reporting to ensure precise records and exceptional guest service.

Join our Front Office team and contribute to a seamless guest experience while working nights, weekends, and holidays at this iconic Monterey property.