Guest Experience Associate - Front Desk (Luxury Hotel)

Pacific Hotel Management, LLC; Monterey (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Hotel travel discounts

Training and career development

Recognition programs

401(k) participation opportunities

Collaborative and team-oriented work

Job summary

InterContinental The Clement Monterey in Monterey, California, is seeking a Front Office Agent to be the first point of contact for guests, delivering warm, personalized service from arrival through departure. This full-time, non-exempt role requires a friendly, professional demeanor in a luxury hotel setting on Cannery Row.

Responsibilities include efficient check-ins/check-outs, answering phones, assisting with reservations and directions, handling guest requests, and promoting hotel

Qualifications

• Minimum 1 year of customer service experience in hospitality or related field preferred.
• Prior hotel experience is a plus.
• Strong communication and interpersonal skills.
• Comfortable using computers, email, and hotel systems.
• Ability to multitask and remain composed in a fast-paced environment.
• Flexible schedule availability, including weekends and holidays.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Welcome guests with warm and personalized service.
• Perform guest check-ins and check-outs efficiently.
• Answer phones and assist guests with reservations, directions, recommendations, and hotel information.
• Handle guest requests and resolve concerns professionally.
• Promote hotel amenities and services to enhance the guest experience.
• Accurately handle cash, credit card transactions, and billing procedures.
• Communicate effectively with all hotel departments to ensure seamless guest service.
• Maintain professionalism and brand standards at all times.

Skills

Customer service experience

Strong communication

Bilingual encouraged

Hotel systems proficiency

Multitasking in fast-paced environment

Flexible schedule (weekends/holidays)

Tools

Hotel systems

Job description

InterContinental The Clement Monterey in Monterey, California, is seeking a Front Office Agent to be the first point of contact for guests, delivering warm, personalized service from arrival through departure. This full-time, non-exempt role requires a friendly, professional demeanor in a luxury hotel setting on Cannery Row.

Responsibilities include efficient check-ins/check-outs, answering phones, assisting with reservations and directions, handling guest requests, and promoting hotel