Overnight Hotel Night Audit & Guest Services

InterContinental The Clement Monterey; Cannery Row (CA); Vor Ort; USD 31.000 - 44.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k)

Educational assistance

Professional development

Hotel travel discounts

Zusammenfassung

InterContinental The Clement Monterey on Cannery Row in Monterey, CA is seeking a Night Audit Agent for full-time, non-exempt overnight duties. You will perform nightly financial audits and front office tasks to ensure accurate guest charges and revenues.

The ideal candidate has guest-service strengths, sharp attention to detail, and the ability to work independently overnight, including weekends and holidays. Hotel front desk or night audit experience is preferred.

Qualifikationen

• High school diploma or equivalent.
• Minimum 1 year of customer service in hospitality.
• Front desk or night audit experience preferred.
• Strong mathematical, analytical, and detail-oriented.
• Proficiency with computers, Microsoft Office, and PMS.
• Excellent English communication; bilingual a plus.
• Able to multitask and work independently overnight.
• Dependable and flexible; weekends/holidays.

Aufgaben

• Provide a warm, professional welcome to guests, handling check-ins, check-outs, reservations, and special requests.
• Perform nightly audits of hotel revenue, including guestroom charges, taxes, and other financial activity.
• Reconcile daily transactions, cash receipts, credit card payments, deposits, and guest accounts.
• Balance hotel revenue and expenses for the 24-hour period and complete the nightly system rollover.
• Prepare and distribute daily financial, accounting, and management reports.
• Verify room charges, adjustments, and payment postings per procedures.
• Respond promptly to guest inquiries, concerns, and service requests while maintaining hospitality standards.
• Manage calls, emails, and reservations professionally and efficiently.
• Communicate important guest information and outstanding requests to management and shifts.

Ausbildung

High school diploma

Tools

MS Office

Jobbeschreibung

InterContinental The Clement Monterey on Cannery Row in Monterey, CA is seeking a Night Audit Agent for full-time, non-exempt overnight duties. You will perform nightly financial audits and front office tasks to ensure accurate guest charges and revenues.

The ideal candidate has guest-service strengths, sharp attention to detail, and the ability to work independently overnight, including weekends and holidays. Hotel front desk or night audit experience is preferred.