Overnight Hotel Leader - Guest Experience & Ops

Key West Collection; Key West (FL); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical Coverage

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Résumé du poste

Key West Historic Inns Collection seeks an Overnight Manager to lead hotel operations during the overnight hours across our boutique properties in Old Town. You will oversee Rooms, Front Office and Food & Beverage, ensuring guest needs are met and operations run smoothly.

The role demands ownership, decisive problem solving and a calm, professional presence on the floor overnight. You will supervise staff, maintain safety, and hand off thoroughly to the morning team.

Qualifications

• Minimum of two years of hotel management or supervisory experience in Front Office, Rooms or a related operational area.
• Previous Manager on Duty or overnight hotel experience preferred.
• Strong leadership skills with the ability to independently manage hotel operations during overnight hours.
• Excellent guest service, problem-solving and decision-making skills.
• Ability to remain calm, professional and solutions-focused during challenging or unexpected situations.
• Strong time management, organization and follow-through.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Prior cash handling experience required.
• Working knowledge of hotel operations, financial procedures and operational reporting.
• Computer proficiency and the ability to learn hotel systems and technology.
• Strong verbal and written communication skills with the ability to communicate effectively with guests, team members and leadership.
• Ability to read, write and speak English fluently.
• Ability to understand and operate in accordance with applicable employment, Innkeeper, liquor, health and safety requirements.
• Must be available to work overnight shifts, including weekends and holidays based on business needs.

Responsabilités

• Serve as the Manager on Duty and primary leadership presence during overnight hours.
• Oversee overnight Rooms, Front Office and Food & Beverage operations.
• Maintain a visible presence throughout the properties and remain available to assist guests and team members.
• Respond to guest concerns, requests and service recovery opportunities in a timely and professional manner.
• Make operational decisions as situations arise and escalates significant concerns to the appropriate leader when necessary.
• Conduct property walks and monitor the safety, security and overall condition of the hotels.
• Assist with Loss Prevention procedures and respond appropriately to incidents, emergencies and safety concerns.
• Ensure overnight incidents and significant guest or operational matters are properly documented and communicated to leadership.
• Review occupancy, arrivals, departures, VIPs and other information that may impact overnight or morning operations.
• Assist with cash handling, nightly financial controls, revenue reporting and reconciliation procedures.
• Ensure Food & Beverage transactions, cash drops and nightly paperwork are completed accurately and according to established procedures.
• Support compliance with applicable liquor laws, health and sanitation requirements and company policies.
• Assist with payroll, wage reports, budgeting and team member schedules as needed.
• Provide direction and support to overnight team members and assist on the floor when additional coverage is needed.
• Coach, train and cross-train team members to strengthen performance and operational knowledge.
• Work closely with other department leaders to ensure smooth communication and continuity between shifts.
• Provide a clear overnight handoff to morning leadership, including guest concerns, incidents, maintenance issues and outstanding follow-up.
• Perform other duties and provide operational support as needed.

Connaissances

Leadership

Guest Service

Problem Solving

Communication

Time Management

Cash Handling

Description du poste

Key West Historic Inns Collection seeks an Overnight Manager to lead hotel operations during the overnight hours across our boutique properties in Old Town. You will oversee Rooms, Front Office and Food & Beverage, ensuring guest needs are met and operations run smoothly.

The role demands ownership, decisive problem solving and a calm, professional presence on the floor overnight. You will supervise staff, maintain safety, and hand off thoroughly to the morning team.