Overnight Guest Services & Audit Pro

Key West Historic Inns; Key West, Northern (FL, KY); Hybride; USD 33 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental & Vision

Teledoc

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Résumé du poste

Key West Historic Inns is seeking an overnight Night Auditor to support late arrivals and maintain smooth hotel operations through the night. You’ll welcome guests, process payments, and perform the nightly audit to ensure accuracy.

The role requires independence, strong problem-solving, and a calm, customer-focused approach. A history with hospitality and attention to detail will help you succeed in this busy, welcoming setting.

Qualifications

• High school diploma or equivalent required.
• Prior cash handling experience required.
• 1 to 2 years of Night Auditor, Front Desk, or similar hospitality experience preferred.
• Strong attention to detail and the ability to manage multiple priorities.
• Excellent communication and problem-solving skills.
• Ability to read, write, and speak English fluently.
• Comfortable working independently with minimal supervision.
• Strong computer skills and the ability to learn hotel systems.
• Dependable and able to remain focused throughout an overnight shift.
• Flexible availability, including overnights, weekends, and holidays.

Responsabilités

• Welcome guests and assist with check-ins and check-outs during the overnight shift.
• Process guest payments and maintain accurate records.
• Complete the nightly audit, verify guest accounts, and resolve discrepancies.
• Assist guests with questions, requests, and concerns that may come up throughout the night.
• Respond to unexpected situations with good judgment and involve the appropriate leader when needed.
• Help maintain the safety and security of the hotel during overnight hours.
• Provide friendly, attentive service and create a welcoming experience for every guest.
• Communicate and collaborate with other departments to make sure guest needs are addressed.
• Maintain knowledge of our hotels, services, amenities, and the Key West area so you can confidently assist guests.
• Keep the Front Desk organized and provide clear communication to the morning team about overnight activity and follow-up needs

Connaissances

Attention to detail

Communication skills

Problem-solving

English fluency

Independent work

Dependable

Flexibility

Formation

High school diploma or equivalent

Outils

Hotel systems software

Cash handling systems

Point of Sale

Description du poste

Key West Historic Inns is seeking an overnight Night Auditor to support late arrivals and maintain smooth hotel operations through the night. You’ll welcome guests, process payments, and perform the nightly audit to ensure accuracy.

The role requires independence, strong problem-solving, and a calm, customer-focused approach. A history with hospitality and attention to detail will help you succeed in this busy, welcoming setting.