Overnight Hotel Auditor & Guest Services Specialist

sbcos; Houston (TX); On-site; USD 19,000 - 27,000; Part time

Job summary

Stonebridge is seeking a Night Auditor to oversee overnight hotel operations in Houston, balancing daily revenues, performing bookkeeping, and delivering guest services including check-ins and check-outs.

The role requires attention to detail, strong communication, and the ability to work independently overnight, including weekend and holiday shifts. Non-exempt, part-time, with a pay rate of $16.50 per hour.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality

Customer service

Bookkeeping basics

Communication

PMS proficiency

Attention to detail

Independence

Job description

Stonebridge is seeking a Night Auditor to oversee overnight hotel operations in Houston, balancing daily revenues, performing bookkeeping, and delivering guest services including check-ins and check-outs.

The role requires attention to detail, strong communication, and the ability to work independently overnight, including weekend and holiday shifts. Non-exempt, part-time, with a pay rate of $16.50 per hour.