Overnight Guest Services & Night Auditor

Stonebridge; Aurora (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

medical

dental

vision

PTO

401(k) matching

wellness support

life and disability coverage

savings accounts

tuition aid

travel and lodging perks

Job summary

Stonebridge in Aurora, CO is seeking a Night Auditor to manage overnight operations, balance revenues, and provide guest services such as check-ins and check-outs. The role requires accurate bookkeeping and communication with guests, staff, and management to ensure smooth nightly procedures.

The ideal candidate has hospitality or customer service experience, knows basic accounting, and can work independently overnight, including weekends and holidays. This position is full-time and non-exempt.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping

Communication skills

PMS software

Customer service

Independent work

Detail-oriented

Tools

Property management system

Job description

Stonebridge in Aurora, CO is seeking a Night Auditor to manage overnight operations, balance revenues, and provide guest services such as check-ins and check-outs. The role requires accurate bookkeeping and communication with guests, staff, and management to ensure smooth nightly procedures.

The ideal candidate has hospitality or customer service experience, knows basic accounting, and can work independently overnight, including weekends and holidays. This position is full-time and non-exempt.