Overnight Help Desk Technician at Valor Network Inc Glassboro, NJ

Valor Network Inc; Glassboro (NJ); Remote; USD 30,000 - 50,000; Full time

Job summary

A technology support company is seeking an Overnight Help Desk Technician to provide customer support for operational issues. This role involves troubleshooting technical issues, documenting problems, and training users on company applications. The ideal candidate should possess strong customer service skills, have a high school education, and experience in customer service or IT. The position is remote and requires working hours between 9 PM and 5 AM for 2-4 days per week.

Qualifications

• Previous customer service or information technology experience.
• Verbal communication skills and team-oriented.

Responsibilities

• Provide customer support to resolve operational issues.
• Troubleshoot Level 1 technical issues effectively.
• Document and track IT problems to ensure timely resolution.

Skills

Strong customer service skills

Positive proactive personality

Ability to perform basic troubleshooting

Education

High school degree, additional education is encouraged

Job description

Overnight Help Desk Technician job at Valor Network Inc. Glassboro, NJ. Overnight Help Desk Technician Location Glassboro, NJ

Duties and Responsibilities

• This position is between the hours of 9 PM-5 AM 2-4 days per week.
• Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts.
• Team member of the call center assisting users with completing functions.
• Effectively troubleshoots Level 1 technical issues.
• Resolves or escalates problems to management as needed.
• Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution.
• Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
• Trains users in learning new company-provided applications and assists in problem solving for applications issues.
• Assists with setup of accounts for users.
• Provides support with documentation, write up instructions, and procedures.

Qualifications

• To perform this job successfully, an individual must have:
• Strong customer service skills
• Positive proactive personality
• AbIiliy to perform basic troubleshooting

Education/Experience

• High school degree, additional education is encouraged.
• Prior customer service or information technology experience.

Special Skills

• Verbal communication skills
• Customer service oriented
• Team player

Work Environment

• Work is performed remotely on a computer workstation.

Physical Requirements

• Sitting
• Keyboarding
• Speaking
• Vision for Computer Use