Overnight Gym Front Desk Associate

UFC Gym - Downtown Pittsburgh; Murfreesboro (TN); On-site; USD 15,000 - 18,000; Full time

Job summary

UFC GYM is seeking a Front Desk Overnight team member to deliver outstanding customer service, greet members, and keep the club clean and secure during overnight hours.

You will check in members, handle questions about billing and EFTs, and respond to emergencies, while maintaining a professional image and assisting with events and routine maintenance. Prior CSR in health/fitness preferred.

Qualifications

• Ability to work independently and responsibly
• Excellent judgment in supervision-free environments
• Friendly, outgoing personality with positive attitude
• Strong interpersonal and communication skills, including telephone etiquette
• Outstanding customer service and professionalism
• Adhere to meal and rest break periods and clock in/out for shifts

Responsibilities

• Greet members and guests warmly as they enter and leave the club
• Answer incoming calls professionally and take messages
• Check in members and verify membership
• Handle member service issues (lost and found, new cards, address changes, EFT setup/change, billing questions)
• Maintain professional image; sleeping and headphones are prohibited during shift
• Respond to member requests and inquiries
• Provide information on club events
• Record member concerns on the service log
• Handle emergencies (call 911, police, or GM)
• Keep front desk and lobby neat; re-rack equipment and weights
• Mop floors, clean windows, pick up trash around the gym
• Clean and wipe down exercise equipment; record maintenance issues
• Secure and log lost and found items
• Perform safety checks and report hazards

Skills

Independence

Judgement

Friendly personality

Interpersonal/communication

Customer service

Punctuality

Education

High School Diploma or GED

CPR and AED certification

Job description

UFC GYM is seeking a Front Desk Overnight team member to deliver outstanding customer service, greet members, and keep the club clean and secure during overnight hours.

You will check in members, handle questions about billing and EFTs, and respond to emergencies, while maintaining a professional image and assisting with events and routine maintenance. Prior CSR in health/fitness preferred.