UFC GYM Overnight Front Desk

UFC GYM; Miami (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Training

Wellness resources

Employee discounts

Job summary

UFC GYM is seeking a Front Desk Overnight team member to provide outstanding member service while maintaining a clean, secure, and welcoming lobby during the overnight hours.

The role includes greeting members, answering calls, checking in members, resolving service issues, and recording concerns. CPR/AED certification and a high school diploma are required, with 6 months of customer service experience preferred.

Qualifications

• Ability to work independently and responsibly without immediate supervision.
• Excellent communication and telephone etiquette for professional member interaction.
• Strong customer service mindset with a friendly, positive attitude.
• Adhere to meal and rest break periods and clock in/out for all shifts.

Responsibilities

• Greet members and guests as they enter and leave the club.
• Answer calls professionally and take messages as needed.
• Check in members and verify memberships; assist with billing questions.

Skills

Customer service

Communication

Telephone etiquette

Interpersonal skills

Independent work

Professional demeanor

Education

High School diploma or GED

CPR and AED certification

Tools

Basic computer skills

Job description

Benefits

• Training & development
• Wellness resources
• Employee discounts

GENERAL SUMMARY

The Front Desk Overnight position provides outstanding customer service to members and ensures that the facility is neat and clean during the overnight hours.

ESSENTIAL DUTIES & RESPONSIBILITIES

Front Desk Customer Service

• Warmly greets members and guests as they enter and leave the club.
• Answers incoming calls in a professional and efficient manner and take messages as needed.
• Checks in members and verifies membership.
• Handles member service issues such as lost and found items, new membership cards, change of address, EFT setup or change and questions regarding billings and payments.
• Always maintains a professional image and behavior. Sleeping and the use of headphones are prohibited during the shift.
• Responds professionally to requests and inquiries from members.
• Provides information to members regarding special club events.
• Records member concerns on the service log.
• Handles emergency situations appropriately (i.e. calling 9-1-1, police department and/or General Manager).

Club Cleanliness

• Always keeps the front desk and lobby neat and clean .
• Re-racks all equipment and weights.
• Picks up around the weight room.
• Mops front desk and lobby floors and cleans front windows.
• Picks up trash and debris around the gym.
• Cleans and wipes down exercise equipment.
• Records equipment, facility and janitorial issues on the Maintenance log.
• Secures and records any member lost and found items in the property log.
• Performs safety checks during the shift to ensure club is secure.
• Reports safety hazards on the maintenance log.

Administrative

• Performs administrative tasks (i.e. folding towels, photocopying, computer data entry) as assigned.

ORGANIZATION RELATIONSHIPS

Front Desk Overnight reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative Team.

REQUIRED QUALIFICATIONS

Knowledge, skills & abilities

• Ability to work independently and responsibly without immediate supervision.
• Able to make good judgement without direct supervision.
• Possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Exhibit outstanding customer service and professionalism.
• Adhere to meal and rest break periods and must clock in and out for all shift times.

Minimum certifications/educational level

• High School diploma or GED required.
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.

Minimum experience

Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.

Experience With Multiple Phone Lines Preferred

Basic computer skills.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.