UFC GYM Overnight Front Desk

UFC Gym - Downtown Pittsburgh; Murfreesboro (TN); On-site; USD 15,000 - 18,000; Full time

Job summary

UFC GYM is seeking a Front Desk Overnight team member to deliver outstanding customer service, greet members, and keep the club clean and secure during overnight hours.

You will check in members, handle questions about billing and EFTs, and respond to emergencies, while maintaining a professional image and assisting with events and routine maintenance. Prior CSR in health/fitness preferred.

Qualifications

• Ability to work independently and responsibly
• Excellent judgment in supervision-free environments
• Friendly, outgoing personality with positive attitude
• Strong interpersonal and communication skills, including telephone etiquette
• Outstanding customer service and professionalism
• Adhere to meal and rest break periods and clock in/out for shifts

Responsibilities

• Greet members and guests warmly as they enter and leave the club
• Answer incoming calls professionally and take messages
• Check in members and verify membership
• Handle member service issues (lost and found, new cards, address changes, EFT setup/change, billing questions)
• Maintain professional image; sleeping and headphones are prohibited during shift
• Respond to member requests and inquiries
• Provide information on club events
• Record member concerns on the service log
• Handle emergencies (call 911, police, or GM)
• Keep front desk and lobby neat; re-rack equipment and weights
• Mop floors, clean windows, pick up trash around the gym
• Clean and wipe down exercise equipment; record maintenance issues
• Secure and log lost and found items
• Perform safety checks and report hazards

Skills

Independence

Judgement

Friendly personality

Interpersonal/communication

Customer service

Punctuality

Education

High School Diploma or GED

CPR and AED certification

Job description

GENERAL SUMMARY: The Front Desk Overnight position provides outstanding customer service to members and ensures that the facility is neat and clean during the overnight hours.

Essential Duties & Responsibilities

Front Desk Customer Service

• Warmly greets members and guests as they enter and leave the club.
• Answers incoming calls in a professional and efficient manner and take messages as needed.
• Checks in members and verifies membership.
• Handles member service issues such as lost and found items, new membership cards, change of address, EFT setup or change and questions regarding billings and payments.
• Always maintains a professional image and behavior. Sleeping and the use of headphones are prohibited during the shift.
• Responds professionally to requests and inquiries from members.
• Provides information to members regarding special club events.
• Records member concerns on the service log.
• Handles emergency situations appropriately (i.e. calling 9-1-1, police department and/or General Manager).

Club Cleanliness

• Always keeps the front desk and lobby neat and clean.
• Re-racks all equipment and weights.
• Picks up around the weight room.
• Mops front desk and lobby floors and cleans front windows.
• Picks up trash and debris around the gym.
• Cleans and wipes down exercise equipment.
• Records equipment, facility and janitorial issues on the Maintenance log.
• Secures and records any member lost and found items in the property log.
• Performs safety checks during the shift to ensure club is secure.
• Reports safety hazards on the maintenance log.

Administrative

• Performs administrative tasks (i.e. folding towels, photocopying, computer data entry) as assigned.

ORGANIZATION RELATIONSHIPS

Front Desk Overnight reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative Team.

Required Qualifications

Knowledge, skills & abilities:

• Ability to work independently and responsibly without immediate supervision.
• Able to make good judgement without direct supervision.
• Possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Exhibit outstanding customer service and professionalism.
• Adhere to meal and rest break periods and must clock in and out for all shift times.

Minimum Certifications / Educational Level

• High School diploma or GED required.
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.

Minimum Experience

Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.

Experience With Multiple Phone Lines Preferred

Basic computer skills.

Compensation

Compensation: $11.00 - $13.00 per hour

Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.

UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.

UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at [phone] or [e-mail].

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.