Overnight Guest Services Supervisor

Kalahari Resorts LLC; Sandusky (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health/dental/vision

Employee perks

Education assistance

Job summary

Kalahari Resorts & Conventions in Sandusky, OH, is seeking an Overnight Guest Services Supervisor to lead the front desk team and deliver outstanding guest experiences. You will support the Front Office Management Team, drive room revenue and occupancy, and uphold service standards across all guest interactions.

The role requires 2–3 years' supervisory experience in hospitality, strong computer skills, and a customer‑centered approach.

Qualifications

• 2–3 years of progressive hotel, resort, or related field experience.
• College courses in hotel/motel management are helpful.
• Previous hospitality experience is advantageous.
• Computer experience is required.
• Previous supervisory responsibility is required.

Responsibilities

• Assist the Front Office Management Team while delivering attentive, courteous service to all guests.
• Ensure staff are attentive, friendly, helpful and courteous to guests, managers and fellow associates.
• Complete and file daily front office tasks, including bucket checks, room rate verification reports and housekeeping reports.
• Assist AFOM and FOM in maintaining standards and timely responses to guest requests.

Skills

Supervisory experience

Computer skills

Guest services

Education

College courses in hotel/motel management

Job description

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore than a resort. As a family-owned company, our Promise is simple:Lead with Love.This means caring deeply for our guests, associates and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership withcharity water,we’realso committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking an OvernightGuest Services Supervisor. In this role, you will be responsible forassisting the Front Office Management Team while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

As part of our leadership team, you’ll embody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll enhance the guest and associate experience by ensuring exceptional service delivery through effective team leadership, prompt issue resolution, and a welcoming environment.

Starting Rate:$18.00 an Hour

Key Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Ensure that associates are always attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed as well as daily front office checklists.
• Assist the AFOM and FOM in ensuring that associates are following and maintaining standards (i.e. answering phones, callbacks to guests, guest request log) in a timely manner.

What We’re Looking For

• At least 2 to 3 years’ progressive experience in a hotel, resort, or related field.
• College courses in hotel/motel management are helpful.
• Previous hospitality or related experience helpful.
• Computer experience required.
• Previous supervisory responsibility required

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, andperksat all resorts
• Educationassistanceprograms to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspiring growth, and creates experiences that last a lifetime.That’swhywe’reproud to be recognized byForbesas one ofAmerica’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whetheryou’redelivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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