Guest Experience and Rooms Operations

Kalahari Resorts LLC; Northern (KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Referral Bonus

Career growth opportunities

401(k) matching

Health, dental, and vision coverage

Paid time off and holiday compensation

Employee appreciation events

Job summary

Kalahari Resorts & Conventions is hiring for Guest Experience and Rooms Operations across multiple locations. Join a team focused on delivering memorable guest experiences, maintaining pristine rooms, and supporting front-office operations with a service-first attitude.

Roles include Room Attendants, Supervisors, Guest Service Agents, PBX Operators, Bell Staff, and Leadership positions. Training is provided; attractive perks and a collaborative, family-owned culture await you.

Qualifications

• Reliable, detail-oriented individuals who take pride in their work.
• Positive attitude focused on service.
• Willingness to work flexible hours, including weekends and holidays.
• Leadership rooted in collaboration, respect, and service.

Responsibilities

• Clean and reset guest rooms and shared spaces.
• Provide welcoming, responsive, courteous service.
• Oversee daily front office operations, including guest check-in/check-out, room assignments, and special requests.
• Handle guest concerns or service recovery situations promptly and professionally.
• Perform key housekeeping tasks: changing bed linens, sanitizing surfaces, vacuuming, replenishing amenities.

Skills

Reliable

Detail-oriented

Customer service

Leadership

Job description

Wisconsin Dells, Wisconsin, United States

Job Title

Guest Experience and Rooms Operations

Location(s)

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, communities, treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with Charity: Water, we’re also committed to bringing clean water to one million people in Africa.

Guest Experience and Rooms Operations

Kalahari Resorts & Conventions is seeking Room Attendants, Housekeeping Supervisors, Guest Service Agents, PBX Operators, Bell Staff, and Leadership position. You will be responsible for ensuring every guest room and lounge area meets the highest standards of comfort and cleanliness as well ashelp guests during their check-in, stay, and check-out. Ensuring each person leaves with memories that last a lifetime. Whether you have years of experience or are just starting out, this is your chance to join a dependable supportive team that values excellence and celebrates your success. As part of our leadership team, you’ll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Save the date! Kalahari Resorts is hiring and we want YOU on our team.

Key Responsibilities

• Clean and reset guest rooms and shared spaces.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Work efficiently and independently while still being a valued member of the team
• Oversee daily front office operations, including guest check-in/check-out, room assignments, and special requests to ensure a smooth and welcoming experience.
• Deliver service that keeps guests happy “housekeeping from the heart.”
• Handle guest concerns or service recovery situations promptly and professionally, turning challenges into opportunities to enhance guest satisfaction.
• Perform key tasks such as:
  • Changing bed linens
  • Sanitizing surfaces
  • Vacuuming
  • Replenishing amenities

Why You’ll Love This Job:

• Make $15 and up
• Free Meals + Uniforms
• $500 Sign on/Referral Bonus
• Opportunities for career growth and development!
• A fun, energetic work environment with prizes, games, and team events.
• Commission Structure

What We’re Looking For

• Reliable, detail-oriented individuals who take pride in their work
• A positive attitude and a personality focused on service
• Willingness to work flexible and sometimes long hours, including weekends and holidays
• A leadership style rooted in collaboration, respect, and service to others.
• No experience? No problem!Paid training provided. We’llhelp you succeed!

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Referral Bonus
• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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