Overnight Guest Experience Lead

Residence Inn Cleveland Independence; Independence Township (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) plan

Disability insurance

Hotel benefits

Job summary

Residence Inn Cleveland Independence in Ohio is seeking a Night Auditor to supervise the hotel overnight, reconcile daily transactions, and ensure guest satisfaction. This role requires standing for long periods, lifting up to 25 pounds, and weekend/holiday availability. Benefits include insurance, PTO, 401(k), and more.

Join a team dedicated to accurate financial procedures and memorable guest experiences in a lively overnight environment.

Qualifications

• Overnight shift experience preferred.
• Strong verbal and written communication skills.
• Able to read, write, type and use basic technology.

Responsibilities

• Review daily transactions and checklists for completion and accuracy.
• Ensure all guests are served promptly and courteously.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Follow proper cash handling procedures and post/reconcile charges.
• Ensure emergency notification procedures are followed overnight.
• Communicate effectively between all shifts and departments.

Skills

Customer service

Communication

Physical endurance

Tools

Cash handling

POS familiarity

Job description

Residence Inn Cleveland Independence in Ohio is seeking a Night Auditor to supervise the hotel overnight, reconcile daily transactions, and ensure guest satisfaction. This role requires standing for long periods, lifting up to 25 pounds, and weekend/holiday availability. Benefits include insurance, PTO, 401(k), and more.

Join a team dedicated to accurate financial procedures and memorable guest experiences in a lively overnight environment.