Overnight Guest Services Specialist (Live Onsite)

Extended Stay America; Romeoville (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering

Job summary

Extended Stay America in Romeoville, IL seeks a part-time NSR Suites Night On-Call associate to respond to after-hours guest needs and maintain high service levels. The role includes living onsite lodging and being on an overnight on-call schedule, with duties including guest check-ins, key control, and safety procedures.

Responsibilities include handling emergencies, addressing noise complaints, and facilitating limited after-hours check-ins, while adhering to hotel policies and utilizing the

Qualifications

• Customer service skills and ability to greet guests.
• Ability to log events and handle guest requests.
• Proficiency with basic computer applications.
• Must read and speak English fluently.

Responsibilities

• Operate as GSR to set up breakfast 5:30–7:00 AM.
• Attend to guests during on-call notifications after hours.
• Maintain control of hotel keys and logging.
• Register guests, assign rooms, and process payments when needed.
• Assist with safety, policies, and guest information.
• Cover other nearby hotels during staffing needs.
• Perform other duties as assigned.

Skills

Guest service

English language

Computer skills

Communication skills

Time management

Problem solving

Multitasking

Education

High school diploma (GED)

Tools

Hotel PMS system

Microsoft Office

Hotel mobile phone

Job description

Extended Stay America in Romeoville, IL seeks a part-time NSR Suites Night On-Call associate to respond to after-hours guest needs and maintain high service levels. The role includes living onsite lodging and being on an overnight on-call schedule, with duties including guest check-ins, key control, and safety procedures.

Responsibilities include handling emergencies, addressing noise complaints, and facilitating limited after-hours check-ins, while adhering to hotel policies and utilizing the