Guest Experience Specialist

OCI Hospitality; Superior, Northern (WI, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

OCI Hospitality in the United States is seeking a Front Desk Agent to welcome guests, check in/out, and deliver exceptional service across our Superior Wisconsin property.

You will engage with guests professionally, handle inquiries, process registrations, and coordinate with other departments to ensure comfort and safety.

This role requires strong communication, attention to detail, and the ability to stay poised under pressure while representing the hotel and brand.

Qualifications

• Excellent interpersonal and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates telephone courtesy and professionalism
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office
• Uses appropriate selling techniques to maximize revenue and occupancy
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Skills

Interpersonal communication

Customer service

Attention to detail

Stress management

Professionalism

Job description

OCI Hospitality in the United States is seeking a Front Desk Agent to welcome guests, check in/out, and deliver exceptional service across our Superior Wisconsin property.

You will engage with guests professionally, handle inquiries, process registrations, and coordinate with other departments to ensure comfort and safety.

This role requires strong communication, attention to detail, and the ability to stay poised under pressure while representing the hotel and brand.