Night Auditor — 24/7 Guest Support & Growth Opportunities

Hotel Leveque; Kenosha (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1!

Paid time off from DAY 1!

Holiday pay from DAY 1!

Hotel and travel discounts at worldwi​

Professional development and promotion

Job summary

First Hospitality in Kenosha, WI is seeking a dedicated Night Auditor to greet guests, handle check-in/check-out, and ensure accurate nightly reporting in a calm, guest-focused environment. You will welcome arriving guests, verify billing, handle guest inquiries and maintain security of records, while promoting brand standards and providing outstanding service during overnight shifts.

Requires 2+ years in customer service, high school diploma, and excellent verbal and written communication;

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in primary language used in the workplace.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Skills

Customer service

Communication skills

Education

High School diploma

Job description

First Hospitality in Kenosha, WI is seeking a dedicated Night Auditor to greet guests, handle check-in/check-out, and ensure accurate nightly reporting in a calm, guest-focused environment. You will welcome arriving guests, verify billing, handle guest inquiries and maintain security of records, while promoting brand standards and providing outstanding service during overnight shifts.

Requires 2+ years in customer service, high school diploma, and excellent verbal and written communication;