Overnight Guest & Billing Auditor

Hampton Inn; Kenosha (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality seeks a Night Auditor to support overnight operations at a Kenosha hotel. You will greet guests, process check-ins, verify billing, and maintain accurate audit records in line with brand standards.

The role emphasizes guest service, confidentiality, and strong communication, with responsibilities spanning billing, reporting, and coordination with hotel departments to ensure a smooth overnight experience.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in primary language used in the workplace.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Verify accurate billing and encourage return visits.
• Engage with guests through phone or electronic communication consistent with brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges; solicit feedback and act on concerns.
• Maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

First Hospitality seeks a Night Auditor to support overnight operations at a Kenosha hotel. You will greet guests, process check-ins, verify billing, and maintain accurate audit records in line with brand standards.

The role emphasizes guest service, confidentiality, and strong communication, with responsibilities spanning billing, reporting, and coordination with hotel departments to ensure a smooth overnight experience.