Overnight Guest Services & Finance Auditor

WI- AC Madison Downtown; Madison (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral programs

Paid Volunteer Hours

Recognition programs

Paid Time Off

Job summary

NCG Hospitality in Madison, WI seeks a dedicated Night Auditor for overnight coverage from 11:00 p.m. to 7:00 a.m. The role balances daily accounting duties with guest interactions, ensuring accurate financial records and top-tier service.

Starting wage is $20.00/hour with potential increases for experienced candidates. The team offers growth opportunities, mentorship, and a supportive environment within a 2026 USA Today Top Workplace winner.

Qualifications

• Ability to work overnight from 11:00 p.m. to 7:00 a.m.
• Strong verbal and written communication skills
• Proven attention to detail and accuracy

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and F&B cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating and responding promptly to guests’ needs
• Handle guest service requests and complaints to meet expectations
• Process reservations, check-ins and check-outs, and payments
• Answer phones, maintain a cash drawer, operate office equipment
• Know safety, security and emergency procedures to ensure guest and property safety

Skills

Overnight readiness

Excellent communication

Attention to detail

Customer service mindset

Balancing & accounting basics

Job description

NCG Hospitality in Madison, WI seeks a dedicated Night Auditor for overnight coverage from 11:00 p.m. to 7:00 a.m. The role balances daily accounting duties with guest interactions, ensuring accurate financial records and top-tier service.

Starting wage is $20.00/hour with potential increases for experienced candidates. The team offers growth opportunities, mentorship, and a supportive environment within a 2026 USA Today Top Workplace winner.