Overnight Guest Service & Audit Specialist

Raymond Management Company; Madison, Northern (WI, KY); Hybrid; USD 25,000 - 26,000; Part time

Benefits offered by this job

Paid time off

Holidays pay

Hotel room discounts

Teammate referral bonuses

Volunteer time off

Employee assistance program

Family health benefits

Job summary

Raymond Management Company’s SpringHill Suites – Madison is seeking a Guest Service Representative Night Audit to join our overnight team. This part-time role balances guest service with daily financial duties, including check-ins, check-outs, and auditing daily transactions.

Starting wage is $18.00–$19.00 per hour, with wage increases at 30, 60, and 90 days. We offer team-focused culture, on-the-job training, and travel hotel discounts.

Qualifications

• Experience in front-desk duties and overnight shifts.
• Strong attention to detail for balancing financial records.
• Ability to work independently and manage multiple tasks.
• Basic computer skills and familiarity with hotel software.

Responsibilities

• Balance and audit daily transactions to ensure accuracy.
• Serve as the main point of contact for guests during overnight hours, providing exceptional customer service.
• Process check-ins, check-outs, and handle guest inquiries or requests.
• Prepare and run daily financial reports, ensuring all transactions are properly recorded.
• Assist with security checks, ensuring a safe environment for guests and staff

Skills

Guest service

Night auditing

Attention to detail

Basic computer skills

Hotel software

Tools

Hotel management software

Job description

Raymond Management Company’s SpringHill Suites – Madison is seeking a Guest Service Representative Night Audit to join our overnight team. This part-time role balances guest service with daily financial duties, including check-ins, check-outs, and auditing daily transactions.

Starting wage is $18.00–$19.00 per hour, with wage increases at 30, 60, and 90 days. We offer team-focused culture, on-the-job training, and travel hotel discounts.