Hotel Night Auditor

WI- AC Madison Downtown; Madison (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral programs

Paid Volunteer Hours

Recognition programs

Paid Time Off

Job summary

NCG Hospitality in Madison, WI seeks a dedicated Night Auditor for overnight coverage from 11:00 p.m. to 7:00 a.m. The role balances daily accounting duties with guest interactions, ensuring accurate financial records and top-tier service.

Starting wage is $20.00/hour with potential increases for experienced candidates. The team offers growth opportunities, mentorship, and a supportive environment within a 2026 USA Today Top Workplace winner.

Qualifications

• Ability to work overnight from 11:00 p.m. to 7:00 a.m.
• Strong verbal and written communication skills
• Proven attention to detail and accuracy

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and F&B cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating and responding promptly to guests’ needs
• Handle guest service requests and complaints to meet expectations
• Process reservations, check-ins and check-outs, and payments
• Answer phones, maintain a cash drawer, operate office equipment
• Know safety, security and emergency procedures to ensure guest and property safety

Skills

Overnight readiness

Excellent communication

Attention to detail

Customer service mindset

Balancing & accounting basics

Job description

Night Auditor

Join a 2026 USA Today Top Workplace Winner!

Starting at $20.00/hour, experienced candidates may qualify for a higher wage

Flexible availability required Monday to Friday, Weekends, and Holidays

Open to Overnight shifts from 11 pm to 7 am

The Night Auditor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the AC Madison Downtown.

All shifts are overnight shifts. Our friendly and attentive Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions.

How You’ll Make An Impact

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Make reservations, check-in and check-out guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and property safety by knowing all safety, security and emergency procedures

To Be Successful In This Role, You'll Bring

• Ability to work overnight from 11:00p.m. until 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow-up abilities
• Ability to be patient and creatively problem solve

Why You'll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Ready To Grow With Us?

Take the next step in your career with NCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.