Hotel Night Auditor

North Central Group; Madison (WI); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Worldwide hotel discounts

Paid Volunteer hours

401(k) retirement plan

Bonuses for exceptional service

Job summary

North Central Group is seeking a dedicated Hotel Night Auditor for Moxy Madison Downtown. This position involves performing nightly balancing duties and ensuring high-quality service for guests during overnight shifts.

The ideal candidate should have strong communication skills, attention to detail, and a background in customer service. Join our award-winning team and enjoy perks like hotel discounts, career development programs, and health benefits.

Qualifications

• Ability to work overnight from 11:00 p.m. until 7:00 a.m.
• Understanding of general accounting practices.
• Motivated to maintain a strong customer service reputation.

Responsibilities

• Daily audit, balance, post and report on front desk operations.
• Interact with guests warmly and professionally.
• Handle guest service requests and complaints promptly.

Skills

Strong oral and written communication

Attention to detail

Customer service skills

Problem-solving abilities

Job description

Hotel Night Auditor, Moxy Madison Downtown

Join a 2025 USA Today Top Workplace Winner!

Starting at $17.00/hour, experienced candidates may qualify for a higher wage. Must be able to work 11pm-7am 5 days a week including Fridays and Saturdays.

All shifts are overnight shifts.

Our friendly and attentive Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions. How do I make an impact on my team?

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Make reservations, check-in and check-out guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and property safety by knowing all safety, security and emergency procedures

Why You’ll Love Working Here

The Hotel Night Auditor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.

What does success look like in this role?

• Ability to work overnight from 11:00 p.m. until 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow-up abilities
• Ability to be patient and creatively problem solve

What Will You Get At NCG Hospitality?

The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.