Overnight Guest Services Auditor

Stonebridge Hospitality Management; Needham (AL); On-site; USD 22,000 - 31,000; Full time

Job summary

Stonebridge Hospitality Management is seeking a Night Auditor for Residence Inn Needham, MA to oversee overnight operations and balance daily revenues. This role performs guest services, check-ins/outs, and nightly audits to ensure accuracy and security.

The ideal candidate has hospitality or customer service experience, basic bookkeeping skills, and proficiency with property management systems. We offer full-time hours and a starting pay of $19.00 per hour.

Qualifications

• Experience in hospitality or customer service.
• Basic bookkeeping and balancing financial transactions.
• Strong verbal and written communication skills.
• Proficient with property management systems and office software.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify payment methods and process authorizations.
• Maintain records of room availability and guest accounts in the PMS.
• Balance daily receipts and perform income audits.
• Assist guests with check-out, review accounts, and resolve discrepancies.
• Answer phone calls and direct inquiries.
• Coordinate with overnight staff to resolve issues.
• Make and confirm reservations with accurate data entry.
• Provide guests with information on services and local attractions.
• Document guest feedback and escalate issues to management.

Skills

Hospitality experience

Customer service

Communication skills

Bookkeeping

Tools

Property Management System (PMS)

Credit card processing

Job description

Stonebridge Hospitality Management is seeking a Night Auditor for Residence Inn Needham, MA to oversee overnight operations and balance daily revenues. This role performs guest services, check-ins/outs, and nightly audits to ensure accuracy and security.

The ideal candidate has hospitality or customer service experience, basic bookkeeping skills, and proficiency with property management systems. We offer full-time hours and a starting pay of $19.00 per hour.