Overnight Guest Services & Audit Specialist

Stonebridge Companies; Aurora (CO); Hybride; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental coverage

Vision care

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Résumé du poste

The Night Auditor at Stonebridge Companies in Aurora, Colorado closes the business day by balancing revenues, performing bookkeeping, and ensuring smooth overnight guest services such as check-ins and check-outs.

The role requires prior hospitality or customer service experience, proficiency with property management systems, strong verbal and written communication, and an eye for detail with the ability to work independently overnight, including weekends and holidays.

Qualifications

• Previous hospitality or customer service experience preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong verbal and written communication skills.
• PMS and office software proficiency.
• Excellent customer service and problem-solving skills.
• Ability to work independently with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsabilités

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits.
• Assist guests with check-out processes, reviewing accounts and discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and escape issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Connaissances

Hospitality experience

Bookkeeping

Communication skills

PMS proficiency

Customer service

Independent work

Attention to detail

Problem solving

Outils

Property management system

Description du poste

The Night Auditor at Stonebridge Companies in Aurora, Colorado closes the business day by balancing revenues, performing bookkeeping, and ensuring smooth overnight guest services such as check-ins and check-outs.

The role requires prior hospitality or customer service experience, proficiency with property management systems, strong verbal and written communication, and an eye for detail with the ability to work independently overnight, including weekends and holidays.