Overnight Guest Services Associate — Impactful Shelter Work

People Serving People Inc.; Minneapolis (MN); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

401(k) with employer contribution at 6

Reduced parking or metro pass

Financial wellness benefit

Make a difference in the community

Job summary

People Serving People Inc. in Minneapolis is seeking a Guest Services Associate (Shelter Support Specialist) for Friday and Saturday overnights, 11:30 p.m. - 7:30 a.m.

This role focuses on delivering courteous hospitality, processing guest intake and paperwork, and ensuring seamless 24/7 shelter operations with excellent front desk service. Required are an Associates Degree in Human Services or related field (or 1 year direct experience), CPR/First Aid/AED or ability to obtain within 6 months,

Qualifications

• Associates Degree in Human Services or related field, or 1 year of direct experience.
• CPR/First Aid/AED certification or ability to obtain within 6 months.
• Strong computer skills and Microsoft Office experience.
• Strong experience working as a part of a team.
• Experience working with people from diverse cultural and socio-economic backgrounds.
• Experience working with families or individuals experiencing homelessness preferred.
• Knowledge of Hennepin County shelter system preferred.

Responsibilities

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests
• Process guest intake, voucher renewals, and audit report paperwork
• Respond to guests’ request for information and necessities
• Answers telephone and relays messages for guests
• Understand and follow all front desk policies and procedures in order to provide excellent guest service
• Performs stocking and cleaning responsibilities as needed for shift

Skills

Customer service

MS Office

Teamwork

Diversity awareness

Homelessness experience

Shelter system knowledge

Education

Associates Degree in Human Services or related field

Job description

People Serving People Inc. in Minneapolis is seeking a Guest Services Associate (Shelter Support Specialist) for Friday and Saturday overnights, 11:30 p.m. - 7:30 a.m.

This role focuses on delivering courteous hospitality, processing guest intake and paperwork, and ensuring seamless 24/7 shelter operations with excellent front desk service. Required are an Associates Degree in Human Services or related field (or 1 year direct experience), CPR/First Aid/AED or ability to obtain within 6 months,