Shelter Support Specialist - Overnights

People Serving People; Minneapolis (MN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

$25.00 hourly

Overnights 11:00pm - 7:30am

401(k) with employer contribution

Parking or metro pass

Financial wellness benefit

Make a real difference

Job summary

People Serving People is seeking a Guest Services Associate to ensure outstanding front desk service and support a 24/7 shelter operation. The evening shift focuses on intake, information, and hospitality, with duties including voucher renewals and reporting, and collaborative teamwork.

Ideal candidates have an Associate degree or one year of relevant experience, CPR/First Aid/AED certification, strong computer skills, and a passion for serving diverse families experiencing homelessness.

Qualifications

• Associates Degree in Human Services or 1 year of direct experience.
• CPR/First Aid/AED Certification or ability to obtain within 6 months of hire.
• Strong computer skills and Microsoft Office experience.
• Strong experience working as a part of a team.
• Experience working with people from diverse backgrounds.
• Experience working with families or individuals experiencing homelessness preferred.

Responsibilities

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests.
• Process guest intake, voucher renewals, and audit report paperwork.
• Respond to guests' request for information and necessities.
• Answer telephone and relay messages for guests.
• Understand and follow all front desk policies and procedures to provide excellent guest service.
• Perform stocking and cleaning responsibilities as needed for shift.

Skills

Customer service

Teamwork

MS Office

Communication

Education

Associate degree in Human Services

1 year direct experience

Tools

CPR/First Aid/AED certification

Microsoft Office

Job description

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a customer-service-focused individual for our evening Shelter Support Specialist role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People's guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People's emergency shelter. We are looking for a sharp, resourceful, and adaptable thinker who embraces feedback and brings a collaborative mindset to the team.

*Official Internal Title for Shelter Support Specialist is Guest Services Associate.*

Responsibilities for Guest Services Associate:

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests
• Process guest intake, voucher renewals, and audit report paperwork
• Respond to guests' request for information and necessities
• Answers telephone and relays messages for guests
• Understand and follow all front desk policies and procedures in order to provide excellent guest service
• Performs stocking and cleaning responsibilities as needed for shift

Pay and Benefits for Guest Services Associate:

• $25.00 hourly
• Overnights - 11:00pm - 7:30am
• 401(k) with employer contribution at 6 months.
• Reduced cost parking or metro pass.
• Financial wellness benefit.
• The chance to make a real difference in the community.

Requirements:

• Associates Degree in Human Services or related field; or 1 year of direct experience
• CPR/First Aid/AED Certification or ability to obtain within 6months of hire
• Strong computer skills and Microsoft Office experience
• Strong experience working as a part of a team
• Experience working with people from diverse cultural and socio-economic backgrounds
• Experience working with families or individuals experiencing homelessness preferred
• Knowledge of Hennepin County shelter system preferred