Guest Services Shift Lead — Front Desk at a 24/7 Shelter

People Serving People Inc.; Minneapolis (MN); On-site; USD 65,761,000 - 88,971,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with employer contribution

Paid Time Off

Parking or Metro Pass

Cellphone Reimbursement

Childcare Benefits

Financial Wellness

Community Impact

Job summary

People Serving People seeks a Guest Services Shift Lead to ensure exceptional service for guests, staff, volunteers and contractors at Minnesota’s largest family homeless shelter. You will train Associates, uphold front desk policies, and coordinate with the Hennepin County Shelter Team to maintain 24/7 operations.

Ideal candidates have a year of experience, CPR/First Aid/AED, and solid Microsoft skills. The role requires strong communication in a busy environment and a commitment to providing

Qualifications

• AA preferred or at least 1 year of experience.
• CPR/First Aid/AED certification.
• Strong computer skills including Microsoft Office and related software.
• Experience working with diverse populations and teams.

Responsibilities

• Demonstrate proficiency with Microsoft, Salesforce, Paylocity and HMIS (ClientTrack) and train others to perform key functions.
• Maintain familiarity with Guest Services policies and enforce them consistently.
• Adjudicate and grant special permissions, triage guest issues, and refer to supervisors any unresolved matters.
• Provide quality control for audit, room status report, and box lunch list.
• Represent the Guest Services Department to the Hennepin County Shelter Team for room availability.
• Provide initial training and mentor new Guest Services Associates; advise Coordinators on development.
• Report performance trends to supervisors and suggest improvements for quality and efficiency.

Skills

Microsoft applications

Salesforce

Paylocity

HMIS ClientTrack

Training others

Job description

People Serving People seeks a Guest Services Shift Lead to ensure exceptional service for guests, staff, volunteers and contractors at Minnesota’s largest family homeless shelter. You will train Associates, uphold front desk policies, and coordinate with the Hennepin County Shelter Team to maintain 24/7 operations.

Ideal candidates have a year of experience, CPR/First Aid/AED, and solid Microsoft skills. The role requires strong communication in a busy environment and a commitment to providing