Shelter Support Specialist Evening (Part-time)

People Serving People Inc.; Minneapolis (MN); Presencial; USD 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with employer contribution at 6

Reduced cost parking or metro pass

Financial wellness benefit

Opportunity to make a real difference

Resumo da oferta

People Serving People Inc. in Minneapolis, MN is seeking a Guest Services Associate (Shelter Support Specialist) for evening shifts to ensure top‑notch guest service in a 24/7 operation.

Responsibilities include greeting guests, processing intake and paperwork, answering calls, and maintaining front desk policies. Requirements: Associate degree in Human Services or 1 year of experience, CPR/First Aid/AED or ability to obtain within 6 months, and strong MS Office skills.

Qualificações

• Associates degree in Human Services or related field or 1 year of direct experience.
• CPR/First Aid/AED certification or ability to obtain within 6 months of hire.
• Strong computer skills and Microsoft Office experience.
• Experience working with people from diverse cultural and socio-economic backgrounds.
• Experience working with families or individuals experiencing homelessness preferred.
• Knowledge of Hennepin County shelter system preferred.

Responsabilidades

• Greet guests and provide excellent hospitality.
• Process guest intake, voucher renewals, and audit report paperwork.
• Respond to guests' information and necessities.
• Answer telephone and relay messages for guests.
• Follow front desk policies and procedures to provide excellent guest service.
• Stocking and cleaning responsibilities as needed for shift.

Conhecimentos

Customer service

Microsoft Office

Teamwork

Multicultural experience

Formação académica

Associates Degree in Human Services or related field

Ferramentas

MS Office Suite

PC/Computer skills

Descrição da oferta de emprego

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a customer-service-focused individual for our evening Shelter Support Specialist role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People’s guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People’s emergency shelter. We are looking for a sharp, resourceful, and adaptable thinker who embraces feedback and brings a collaborative mindset to the team.

Schedule: Monday - Friday, 6:00 p.m. - 11:30 p.m.

*Official Internal Title for Shelter Support Specialist is Guest Services Associate.

Responsibilities for Guest Services Associate:

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests
• Process guest intake, voucher renewals, and audit report paperwork
• Respond to guests’ request for information and necessities
• Answers telephone and relays messages for guests
• Understand and follow all front desk policies and procedures in order to provide excellent guest service
• Performs stocking and cleaning responsibilities as needed for shift

Pay and Benefits for Guest Services Associate:

• $25.00 hourly
• Monday - Friday, 6:00 p.m. - 11:30 p.m.
• 401(k) with employer contribution at 6 months.
• Reduced cost parking or metro pass.
• Financial wellness benefit.
• The chance to make a real difference in the community.

Requirements:

• Associates Degree in Human Services or related field; or 1 year of direct experience
• CPR/First Aid/AED Certification or ability to obtain within 6months of hire
• Strong computer skills and Microsoft Office experience
• Strong experience working as a part of a team
• Experience working with people from diverse cultural and socio-economic backgrounds
• Experience working with families or individuals experiencing homelessness preferred
• Knowledge of Hennepin County shelter system preferred