Overnight Guest Services Agent – 3rd Shift

Aqua Surf Waikiki; Honolulu (HI); On-site; USD 36,000 - 39,000; Part time

Benefits offered by this job

Free on-site parking

Coffee & tea provided

Employee breakroom amenities

Monthly celebrations

Discounts on local attractions

Job summary

Aqua Aston Hospitality (AAH) is seeking a Guest Services Agent to welcome Owners/guests and facilitate memorable villa experiences in Honolulu. You will guide guests through property amenities and local activities, respond to questions, and coordinate with other teams to resolve issues.

This role emphasizes guest satisfaction, safety, and professional interaction across shifts. The position supports varied shifts, including overnight, with on-site perks and a focus on delivering meaningful

Responsibilities

• Check Owners/guests into villas and review amenities, hours, and local activities.
• Listen and respond to guests' questions, concerns, and requests and coordinate with other departments.
• Explain room features to guests (keys, ice, vending, etc.) and ensure requests are met.
• Answer telephone calls and route to the proper department; assist with bellman/runner duties when needed.
• Greet guests and interact professionally while supporting team goals and safety procedures.

Job description

Aqua Aston Hospitality (AAH) is seeking a Guest Services Agent to welcome Owners/guests and facilitate memorable villa experiences in Honolulu. You will guide guests through property amenities and local activities, respond to questions, and coordinate with other teams to resolve issues.

This role emphasizes guest satisfaction, safety, and professional interaction across shifts. The position supports varied shifts, including overnight, with on-site perks and a focus on delivering meaningful