Front Desk Agent

Marriott Vacations; Kaanapali (HI); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Free on-site employee parking

Breakroom amenities

Discounted theme park tickets

Local restaurant discounts

Rental car discounts

Community service opportunities

Job summary

Aqua Aston Hospitality is hiring a Guest Services Agent in Kaanapali, Hawaii. You will welcome Owners/guests, present villa features, and coordinate with departments to fulfill requests. The role emphasizes memorable hospitality and adherence to company standards.

Typical shifts include overnight hours, with competitive benefits and opportunities for growth within the organization. Join a friendly team dedicated to creating exceptional vacation experiences.

Qualifications

• Experience in guest services or hospitality environment.
• Ability to listen actively and respond to guests' needs.
• Willingness to work various shifts, including nights and holidays.

Responsibilities

• Check Owners/guests into villas and review amenities, services, hours, and local areas.
• Respond to questions and resolve guest issues by coordinating with other departments.
• Explain room features and procedures to guests, and follow up to ensure satisfaction.
• Answer calls and route to the proper department; assist with bellman duties as needed.

Skills

Guest Services

Customer Service

Communication

Shift Work

Problem Solving

Job description

Hourly Rate: $30.60
Hourly Wage: $30.60
Must be available for 3rd Shift (Overnight)

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site employee parking
• Complimentary breakroom amenities, coffee & tea
• Quarterly team luncheon celebrations and awards
• Discounted theme park tickets
• Local restaurant discounts
• Access to rental car discounts
• Community service opportunities

Typical day responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
• Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Requirements to Become a Guest Services Agent

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.