Overnight Guest Experience Specialist

Hilton; Wailea (HI); On-site; USD 25,000 - 32,000; Full time

Job summary

Hilton at Waldorf Astoria Maui is seeking an Overnight Guest Service Agent to join the Front Office team. The role includes greeting guests, handling check-ins/outs, and delivering warm hospitality in a Forbes 4-Star, AAA 4-Diamond resort setting.

You will provide hotel and local knowledge, assist with inquiries, and promote hotel services while ensuring a seamless guest experience and high service standards.

Qualifications

• Customer service experience preferred.
• Ability to work overnight shifts, including weekends and holidays.
• Union position requires open availability and schedule varies by seniority.

Responsibilities

• Greet guests on arrival and complete the check-in process, verify details, assign rooms, issue keys, and provide welcome materials.
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the POS system accurately.
• Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local information to assist guest inquiries.
• Promote hotel services and up-sell amenities to maximize revenue per guest.
• Respond to guest requests with care and urgency, and manage messages and communications effectively.

Job description

Hilton at Waldorf Astoria Maui is seeking an Overnight Guest Service Agent to join the Front Office team. The role includes greeting guests, handling check-ins/outs, and delivering warm hospitality in a Forbes 4-Star, AAA 4-Diamond resort setting.

You will provide hotel and local knowledge, assist with inquiries, and promote hotel services while ensuring a seamless guest experience and high service standards.