Bell Captain: Front Office Guest Experience Leader

Hilton; Wailea (HI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Parental leave

Caregiving support

Mental health resources

Generous PTO

Job summary

Hilton’s Waldorf Astoria Maui/Grand Wailea is seeking a Bell Captain to join the Front Office team in Wailea, Hawaii. You will lead a union-backed team, greet guests, escort arrivals and departures, and oversee luggage handling and daily operations in a fast-paced luxury resort.

Join an iconic Forbes/AAA property offering extensive amenities, training, and opportunities within Hilton’s global portfolio. Schedule flexibility is expected as hours vary with business needs.

Qualifications

• Open availability due to Local Union requirements.
• Hospitality experience and guest service orientation preferred.

Responsibilities

• Welcome and assist guests: greet and escort arriving and departing guests, transport luggage, and acclimate guests to their rooms and amenities
• Oversee luggage handling: organize, store, and retrieve guest luggage according to hotel standards and procedures
• Supervise daily team operations: oversee scheduling, provide training and coaching, and foster an engaged, high-performing team
• Facilitate team knowledge: provide regular updates to ensure the team is well-informed of hotel offerings, services, and local attractions
• Maintain equipment standards: assist with the upkeep and functionality of bell carts, communication devices, and related equipment

Skills

Leadership

Teamwork

Ownership

Hospitality

Integrity

Job description

Hilton’s Waldorf Astoria Maui/Grand Wailea is seeking a Bell Captain to join the Front Office team in Wailea, Hawaii. You will lead a union-backed team, greet guests, escort arrivals and departures, and oversee luggage handling and daily operations in a fast-paced luxury resort.

Join an iconic Forbes/AAA property offering extensive amenities, training, and opportunities within Hilton’s global portfolio. Schedule flexibility is expected as hours vary with business needs.