Part-Time Room Service Taker & Cashier - Guest Delight

Hilton; Wailea (HI); On-site; USD 21,000 - 30,000; Part time

Job summary

Hilton is hiring a Part-Time Room Service Order Taker / Cashier at the Waldorf Astoria Maui, Grand Wailea. This Forbes 4-Star, AAA 4-Diamond resort on 40 tropical acres offers in-room dining, three restaurants, bars, and a guest‑centric Food and Beverage team.

As a Room Service Order Taker / Cashier, you’ll take and input orders into the POS, process payments with accuracy, upsell menu items, and ensure friendly, memorable service that enhances every guest stay.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
• Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

Job description

Hilton is hiring a Part-Time Room Service Order Taker / Cashier at the Waldorf Astoria Maui, Grand Wailea. This Forbes 4-Star, AAA 4-Diamond resort on 40 tropical acres offers in-room dining, three restaurants, bars, and a guest‑centric Food and Beverage team.

As a Room Service Order Taker / Cashier, you’ll take and input orders into the POS, process payments with accuracy, upsell menu items, and ensure friendly, memorable service that enhances every guest stay.