Night Audit & Guest Services Specialist

Fairfield Inn & Suites by Marriott Buffalo-Airport; Buffalo (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

401(k) with employer match

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible Spending Account

Hotel discounts

Job summary

Fairfield Inn & Suites by Marriott Buffalo-Airport is seeking a Night Auditor to join their team. The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests.

Responsibilities include greeting guests, handling check-in/check-out, processing payments, taking reservations, and balancing night audit reports. High school diploma preferred; 11 PM–7 AM schedule and weekend coverage required.

Qualifications

• Customer service experience, in a hotel setting preferred.
• BRAND experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

• Greeting guests and completing check-in/check-out in the property management system.
• Handling cash, credit card information and goods at the property.
• Identifying guest needs and providing information on hotel services and amenities.
• Taking reservations from callers and updating/canceling in the system.

Skills

Customer service experience

Brand experience

Detail oriented

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Fairfield Inn & Suites by Marriott Buffalo-Airport is seeking a Night Auditor to join their team. The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests.

Responsibilities include greeting guests, handling check-in/check-out, processing payments, taking reservations, and balancing night audit reports. High school diploma preferred; 11 PM–7 AM schedule and weekend coverage required.