Overnight Front Desk Auditor & Guest Services Pro

Rainmaker Hospitality; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Job summary

Rainmaker Hospitality in Cincinnati, OH is seeking a reliable Night Auditor to join our hotel team. You will manage the front desk during the overnight shift, handle guest check-ins and check-outs, and perform daily financial and operational tasks to ensure smooth operations.

The ideal candidate offers strong customer service, excellent communication, and the ability to multitask in a fast-paced environment. Proficiency with Microsoft Office and hotel reservation systems is a plus.

Qualifications

• Night audit or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and hotel software.
• Attention to detail and problem-solving.
• Willingness to work overnight including weekends/holidays.

Responsibilities

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Night audit experience

Customer service

Strong communication

Multitasking

Detail-oriented

Tech proficiency

Overnight shifts

Tools

Microsoft Office

Reservation systems

Job description

Rainmaker Hospitality in Cincinnati, OH is seeking a reliable Night Auditor to join our hotel team. You will manage the front desk during the overnight shift, handle guest check-ins and check-outs, and perform daily financial and operational tasks to ensure smooth operations.

The ideal candidate offers strong customer service, excellent communication, and the ability to multitask in a fast-paced environment. Proficiency with Microsoft Office and hotel reservation systems is a plus.