Overnight Front Desk Auditor & Guest Experience Champion

RAINMAKER TEAM LLC; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and_

Opportunities for advancement within

Professional development opportunities

Positive and supportive work

Job summary

RAINMAKER TEAM LLC in Cincinnati, OH is seeking a reliable Night Auditor to manage the front desk during the overnight shift, handle guest check-ins and check-outs, and perform nightly balancing and reporting. The role requires strong communication, multitasking, and attention to detail in a fast-paced hotel environment.

You will coordinate with departments and assist with reservations, ensuring guest requests are fulfilled.

Qualifications

• Previous experience as a night auditor or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Excellent attention to detail and problem-solving skills.
• Flexibility to work overnight shifts, including weekends and holidays.

Responsibilities

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Overnight flexibility

Tools

Microsoft Office

Reservation systems

Front desk software

Job description

RAINMAKER TEAM LLC in Cincinnati, OH is seeking a reliable Night Auditor to manage the front desk during the overnight shift, handle guest check-ins and check-outs, and perform nightly balancing and reporting. The role requires strong communication, multitasking, and attention to detail in a fast-paced hotel environment.

You will coordinate with departments and assist with reservations, ensuring guest requests are fulfilled.