Overnight Guest Experience Lead

Club Quarters, Inc.; New York (NY); Presencial; USD 47.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401K

Employee hotel stays

Descripción de la vacante

Club Quarters, Inc. seeks a dynamic Guest Experience Manager to connect with guests and craft memorable experiences while delivering exceptional service. You will be a key contact for guests and help set the tone for their stay.

Responsibilities include warmly welcoming guests, anticipating needs, collaborating across the team, upholding front desk standards, and ensuring a thoughtful checkout experience that encourages return visits.

Formación

• Positive attitude and passion for creating a welcoming guest experience.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work varied shifts including rotation of overnight shifts.
• Punctuality and reliability in meeting scheduled work hours.
• Excellent communication and interpersonal skills.

Responsabilidades

• Warm Welcome: greet guests with genuine warmth and deliver a personalized guest experience.
• Passion for Hospitality: anticipate guest needs and resolve issues promptly with a calm, solutions-based approach.
• Team-Player: collaborate with all team members to ensure smooth operations and an exceptional guest experience.
• Operational Excellence: uphold high standards of front office operations and continuous improvement.
• Genuine Goodbye: provide a personalized check-out experience and invite guests to return.

Conocimientos

Guest relations

Team collaboration

Communication

Overnight shifts

Descripción del empleo

Club Quarters, Inc. seeks a dynamic Guest Experience Manager to connect with guests and craft memorable experiences while delivering exceptional service. You will be a key contact for guests and help set the tone for their stay.

Responsibilities include warmly welcoming guests, anticipating needs, collaborating across the team, upholding front desk standards, and ensuring a thoughtful checkout experience that encourages return visits.