Hotel Operations Lead - Guest Experience Champion

Luminous Hotel Management LLC; Kingsland (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Career advancement opportunities

Supportive team environment

Training and professional development

Job summary

La Quinta Inn & Suites is seeking an Assistant General Manager to support the General Manager in daily hotel operations and guest satisfaction. The role emphasizes leadership, problem-solving, and maintaining brand standards across front desk, housekeeping, maintenance, and guest services.

Ideal candidates will have supervisory or management experience in hospitality, strong communication skills, and the ability to manage a flexible schedule while delivering exceptional guest service.

Qualifications

• Proven leadership and team management abilities.
• Strong communication and guest-service focus.
• Ability to multitask and stay calm under pressure.
• Knowledge of hotel operations and PMS is a plus.

Responsibilities

• Assist the General Manager in all aspects of hotel operations.
• Lead and train team members to deliver exceptional service.
• Monitor guest feedback and resolve issues promptly.
• Support hiring, scheduling, and performance management.
• Ensure compliance with brand standards and safety protocols.
• Help manage budgeting, forecasting, and cost control.
• Oversee inventory, supplies, and vendor relationships.
• Step in as acting General Manager when needed.

Skills

Leadership

Communication

Team motivation

PMS knowledge

Flexible schedule

Guest service

Job description

La Quinta Inn & Suites is seeking an Assistant General Manager to support the General Manager in daily hotel operations and guest satisfaction. The role emphasizes leadership, problem-solving, and maintaining brand standards across front desk, housekeeping, maintenance, and guest services.

Ideal candidates will have supervisory or management experience in hospitality, strong communication skills, and the ability to manage a flexible schedule while delivering exceptional guest service.